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Frequently Asked Questions (FAQ)

Q1: Does your product give immediate results?
A1: Chinese medicine is designed to treat diseases and prevent adverse effects. It focuses on the body's overall response to treatment and recognizes the body as one interconnected bio-system. The onset of herbal drug efficacy is longer in comparison to Western medicine as it addresses the root cause of the disease rather than the symptoms. Therefore, one could only expect to see optimum results within 3-4 weeks after taking Chinese medicine.

Q2: How would I know which product in your store is suitable and right for my symptoms?
A2: For more information or to determine which Nature's Green product best suits your needs, please contact our experienced team of qualified TCM practitioners for advice. We will be delighted to help you in choosing the right product.

Q3: Does your product has halal certification?
A3: Our products are not halal certified currently. However, we strictly practice “No Pork, No Lard” policy in our manufacturing process right from the beginning of raw materials selection until the packaging and distribution of final products.

Q4: Is your medicinal product easy to swallow?
A4: Yes. Our Chinese herbal medicines contained in tablet or capsule form are small in size, thus making them easy to swallow with little amount of water.

Q5: When will I receive my orders?
A5: Once your order has been confirmed, you can expect to receive your items within 2 to 5 business days depending on your location.

Q6: How can I receive my goods if I am not at home when the delivery is being made?
A6: Usually, the courier representative will contact you to confirm your address and time of delivery. A second attempt delivery would be arranged if you are not at home on the scheduled day of delivery.

Q7: How do I send my items to a different address?
A7: Before delivery, you can contact our Customer Service Hotline at 07-3610207 to provide information on the changes and we will make the arrangement for you accordingly.

Q8: What can I do if the item(s) I purchased is/are defective?
A8: You can contact our Customer Service Hotline at 07-3610207 or Contact Form. We will try our best to accommodate and arrange a refund for you. However, we reserve the right to decide if a product is damaged and replacement is warranted.

Q9: What if I am not satisfied with my purchase?
A9: You can contact our Customer Service Hotline at 07-3610207 or Contact Form within 7 days from the date of purchase. Nevertheless, we are confident that our products are able to satisfy your need and expectations.

Q10: How do I make payment?
A10: We only accept online payment via IPAY88 (third party payment gateway system) and bank transfer for now.

Can't find the answer that you are looking for? Don't worry, you can send us your enquiries through Contact Form and we will definitely get back to you in the soonest time possible.

Q1: 您的产品能立即见效吗?
A1: 中药旨在治疗疾病和预防不良反应。它着重于人体对治疗的总体反应,并将人体视为一个相互联系的生物系统。与西药相比,中药显示功效的时间更长,因为它解决了疾病的根源而不是缓解症状。因此,人们只能期望在服用中药后的3-4周内看到最佳效果。

Q2: 我如何知道您商店中的哪种产品适合我的症状

A2: 想要了解更多质询或决定哪种“绿叶”产品最适合您的需求,请联系我们经验丰富的中医疗团队。我们非常乐意帮助您选择适合您的产品。

Q3: 您的产品是否具有清真认证?

A3: 我们的产品目前没有清真认证;但是产品的生产过程从开始的原材料筛选到最终产品的包装和分销都严格执行“无猪肉,无猪油” 的政策。

Q4: 您的中药是否容易下咽?

A4:  是的。我们的中药都被浓缩成椭圆形的片剂和胶囊剂,所以以少许的水配食便很容易下咽。

Q5: 我什么时候可以收到我的订单?

A5: 确认订单后,根据您的所在位置,您将会在2-5个工作天内收到您的包裹。

Q6: 如果无人在家签收包裹,我该如何收货?

A6: 快递公司通常会联系您以确定送货地址和时间。如果您在预送包裹的日期不在家,快递公司将安排第二次的配送。

Q7: 我该如何将包裹寄去另一个地址?

A7: 在包裹被送出之前,您可以联系我们的客服 07-3610207 以更改收货地址。我们将为您做出适当的安排。

Q8: 如果我购买的产品破损/有瑕疵,我该怎么做?

A8: 您可以联系我们的客服 07-3610207 或发电邮至 Contact Form 。我们将尽力为您安排退款。然而我们有权决定产品是否破损并更换新产品给您。

Q9: 如果我对购买经验不满意怎么办?

A9: 您可以在收到货物的7天内联系我们的客服 07-3610207 或发电邮至 Contact Form。尽管如此,我们有信心我们的产品能满足您的需求和期望。

Q10: 我该如何付款?

A10: 目前,我们仅接受通过IPAY88(第三方支付网关系统)进行的在线付款和银行转账方式付款。


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