Delivery, Refund, Exchange & Return Policy
Thanks for shopping at Accolade Chinese Medicine.
All orders will be processed within 1-2 working days after payment has been confirmed. Delivery status will be updated in your account once your order is processed.
Delivery time takes about 2-5 business days depending on your location. Local delivery has a flat rate of RM 8. FREE delivery for a minimum RM 150 nett spend in a single receipt.
If you are not entirely satisfied with your purchase, we're here to help.
- We will issue a full refund if we are unable to fulfill your order due to unforeseen circumstances, or if you notified us of your intention to cancel an order before it has been dispatched.
- All items purchased from Accolade Chinese Medicine (https://accoladetcm.com) are non refundable.
- If your purchase is damaged, you may contact us at accoladetcm/contact-form or [email protected] to arrange for a replacement. Examples of damaged products include compromised inner bottles, seals and broken or discolored contents. We will try our best to accommodate and arrange for a refund for you However, we reserve the right to decide if a product is damaged and replacement is warranted.
- You may also choose to substitute replacement of your damaged products with other items from our online store amounting to the same value.
Upon approval, we will mail the replacement products to you at no extra costs within 5 working days.
If you have any questions on how to return your item to us, contact us through Contact Form.